Frequently Asked Questions

Can I buy gear from you wholesale?

Virtual Capoeira proudly offers access to wholesale prices on specified gear to all approved affiliate instructors. Click here for important information on ordering wholesale.

How do I redeem a gift certificate?

To redeem your Virtual Capoeira gift certificate, simply select “Enter Coupon Code” on the Shopping Cart page and enter the certificate code exactly as it appears in the field provided. Note that codes are case sensitive. Any unused portion of your gift certificate will remain as a balance on your gift certificate to be used on future purchases.

When will my product be delivered?

Standard delivery time for orders within the United States is within 3 to 8 business days (Monday through Friday, excluding federal holidays) following credit card authorization. Standard delivery time within the United States includes Alaska, Hawaii, P.O. boxes, APO or FPO addresses, and U.S. territories including American Samoa, Guam, Marianas Islands, Puerto Rico, and U.S. Virgin Islands.

Delivery time for international orders varies by region. If you have further questions regarding shipping and delivery, please contact us.

What gives? I’m missing half of my berimbau!

Berimbaus are always shipped in two separate boxes in order to protect the fragile cabaça and reduce shipping charges. The irregular size and shape of the package containing the verga makes it cost prohibitive to ship everything together, and the cabaça needs to be carefully packed to avoid damage during shipping. Although both boxes of berimbau orders are always shipped from our warehouse on the same day, it is not uncommon to have one of the packages arrive a day or two behind the other. Sometimes the verga arrives first because the fragile cabaça received special handling, and sometimes the cabaça arrives first because of the odd size and shape of the package containing the verga. The bottom line is if you are half a berimbau short, you can expect the remainder of your order to arrive within 1–2 shipping days.  

I’m afraid to string my berimbau because it appears to be cracked. Can I exchange it?

There is no need for concern. It is not uncommon for berimbaus to have thin cracks running vertically along the verga. Biriba (the wood used to make berimbaus) can crack during production, but these cracks do not affect the strength or sound of the instrument. Mestre Acordeon, one of the most renown capoeira musicians of all time, mentions this on his site capoeiraarts.com as well. He says, "Berimbaus can come with some small cracks on the verga, it does not mean the berimbau is broken and it does not affect the sound." You can review his berimbau page by clicking here. 

Virtual Capoeira’s berimbau shipping policy provides you further assurance that your berimbau is in good working condition. VirtualCapoeira.com requires that each berimbau be strung and matched to a cabaça immediately before shipping. This is done both to ensure that the berimbau is strong and in working condition as well as to match the verga with a suitable cabaça that together will make a great berimbau. The process of testing vergas and cabaças together is called “marrying a berimbau” and this is done after your order is placed. This is part of our standard quality control to ensure that our customers receive great berimbaus with excellent sound. 

What do I do if I received the wrong size or color of a product?

Please see our exchange policy for instructions on how to return an item to exchange it for a different size or color. At Virtual Capoeira, we make every effort to provide sizing information on our clothing to ensure the best fit. Shipping charges will not be reimbursed if an item is being exchanged due to an incorrect size choice at checkout.

If you received a size that does not match the size listed on the packaged invoice, please contact us with the error and see our exchange policy for instructions on how to package and return the item for the correct size/color.

How do I return an item?

At Virtual Capoeira, we stand by our products and emphasize exceptional customer service and quality. Your satisfaction with our products is very important to us. If you are unsatisfied with your purchase for any reason, you may return unwashed, unworn, and unused gear within 30 days of purchase for a refund.

To return or exchange an item:

1. Pack items safely for shipping. Include:

• A copy of the original invoice received with your order and a note detailing the reason for return and whether you want to exchange the item or request a refund.

• If exchanging, please include the size and color you wish to exchange for.

2. Ship via a traceable and insurable carrier to the following address:

Virtual Capoeira Returns Department
2237 East Conner
Meridian, ID 83642

NOTE: To ensure faster processing of your refund, please keep a record of the tracking number provided by the return shipment carrier.

Please contact us if you have any further questions regarding returns and exchanges.

Return/exchange policy terms and conditions.

What if I need to cancel an order?

Please contact us within 30 minutes of placing your order if a cancellation is necessary. Once you have completed the checkout process, your order begins to process and is immediately packaged for shipping. Click here for information on how to return the order for a refund after it has been delivered.